WhatsApp Coexistence (Coex): Group Chat & API Sync Guide
Yes, you can still use group chats within the WhatsApp Business App when using WhatsApp Coexistence (Coex). !Image However, there is a major catch regarding how they work with your…
Yes, you can still use group chats within the WhatsApp Business App when using WhatsApp Coexistence (Coex).
However, there is a major catch regarding how they work with your API or CRM platform:
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App Only: Group chats remain active and fully functional only within the WhatsApp Business App on your phone.
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No Sync: Group chats do not synchronize to the Cloud API or your connected CRM (like ChatDaddy)
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1:1 Synchronization: Only individual (1:1) chats are mirrored between the mobile app and your API dashboard.
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No Automation: Because they don't sync, you cannot use chatbots or automated workflows within these groups via the API.
Key Summary of Features in Coex Mode:
| Feature | Supported in WhatsApp Business App? | Synced/Supported in API Co-existence Channel? |
|---|---|---|
| Group Chats | ✅ Yes | ❌ No |
| Individual (1:1) Chats | ✅ Yes | ✅ Yes (Last 6 months sync) |
| Voice & Video Calls | ✅ Yes | ❌ No |
| Broadcast Lists | ⚠️ Read-only | ❌ No (Use API Broadcast instead) |
| Disappearing Messages | ❌ Disabled | ❌ Disabled |
| Note: If you need to manage group chats through an API, Meta recently launched a separate WhatsApp Groups API (currently limited to specific partners and use cases), but this is different from the standard Coexistence setup. |