How to manage orders from inbox?
The user accesses the inbox order management feature directly from the inbox interface rather than navigating to the orders page. You can also add a specific note to an order by cl…
Types of Status
1. Order Status: This status is about whether the order is completed or not. It has three status options: 1. Completed: The order has been paid for. 1. Pending: The order is confir…
How to view order details?
There are two methods to view order details: 1. Drop-Down: You can click on the drop down icon and view basic details about the order, like the total amount, the products, etc. 1.…
What is the use of quick replies?
To streamline the process of sending message flows by allowing users to quickly access and send message flows to contacts directly from the inbox - You can filter the list of messa…
Replying to Comments Directly in ChatDaddy (Instagram & Messenger)
Want to reply to your Instagram or Messenger comments directly from ChatDaddy? Here's how! ChatDaddy lets you see and respond to comments on your posts, Reels, and live videos all…
About “This message is not available”
You might see the "This message is not available" message in Chatdaddy when you try to view a message, but it cannot be displayed. This usually means that the message content is no…
If you encounter this issue, try these steps.
- Check your phone to view the message. - Ask the other person to open WhatsApp on their phone. - Make sure you're both on the latest version of WhatsApp.
For additional WhatsApp troubleshooting resources.
About "Waiting for this message. This may take a while." Seeing "Waiting for this message. Check your phone."
I'm seeing "This message is not available" error with multiple customer chats. What should I do?
This is a temporary issue that usually resolves itself. Please wait a few minutes and check again. If you continue to experience this problem frequently and it's disrupting your bu…
Why aren't my automatic keyword replies being sent to new leads?
!Image If you notice that your automatic keyword replies aren't being delivered to new leads due to a "Message is not available" error, we're here to help! Please follow our detail…
File Size Limitation
- Maximum size: 2 GB per file When files are sent directly as media (e.g., gallery share), stricter limits apply: - Photos & Videos (media share): - Default limits: 100 MB and up t…
How to Schedule a message in Inbox?
To schedule a message, head over to the inbox, type a message and then click on the small downward arrow on the send button, this will open a dropdown to let you choose a desired t…
Cancel if reply received
When using a scheduled message to follow up on a client, in some instances the client may respond before the scheduled message is sent, in that case the scheduled message will be c…
How to send a Message in ChatDaddy?
- On the ChatDaddy app, tap on the Inbox tab located on the left screen. !Image - If you manage multiple business channels , you might see a list of channels on the filter section.…
Hide/Show Scheduled Messages
You can use this setting to hide/show any messages that are pending to be sent. !Image This setting enables you to easily switch the automatic AI-suggested replies on or off. !Imag…
How to export Chat History from a chat?
Exporting chat history allows you to save conversations from your messaging platform, providing a record of your communication for reference or backup purposes. !Image 1. On ChatDa…
Fixing the 'This message is not available' Error for Keyword Reply
!Image Sometimes messages show up as "This message is not available", preventing your keyword reply from working properly. In this guide, we'll show you how to fix this common issu…
Can I automatically respond to customers when I see "Message is not available"?
Yes, you can! A good way to handle this is to set up a keyword reply specifically for these unavailable messages. This allows you to inform customers that you can't view their mess…
Why do I use "ciphertext" as the keyword?
When you use "ciphertext" as the keyword, our system will be able to detect when messages are unavailable and automatically send your response. This exact keyword is required to pr…
Powering Up Inbox With AI
AI Transcription allows automatic transcription of voice messages for easier automation and response handling. 1. Locate a voice message 1. Hover over the message 1. Click the "Tra…
How to use Notes?
Notes are a powerful feature inside the inbox to create quick notes for your or your teams reference. The note appears in the chat but is not sent to the recipient, it is visible t…
How to use Filters?
Video Inbox filters are a powerful tool to help you manage your messages and organize conversations more efficiently. By using filters, you can streamline your workflow, focus on w…
Guideline on how to Pin Filters
1. Select the filters you want to apply. 1. Click Pin Filter and give it a name. !Image To delete or rename pinned filters, click the edit icon next to your pinned filters. !Image…
How to Change the Assignee of a Contact
You can change the assignee of a contact in ChatDaddy using three different methods: !Image 1. Locate the Contact: Open the Inbox and find the contact you want to reassign. 1. Assi…
How to use Chat Actions
To use any of the following options, simply go to the Inbox section of ChatDaddy and right-click the chat that you want to perform the action on. !Image - Pin: Keeps the chat at th…
Team Inbox Walkthrough(Video)
Checkout this video walkthrough of the Team Inbox: Video
How to Use Buttons in Inbox?
You can add buttons in a message inside inbox, without creating a message flow. !Image After clicking on buttons, you will be prompted with a box where you can write your own custo…
How does the message look on the user's side?
- WABA !Image - WhatsApp !Image
WhatsApp Limitation - Message not available
These messages appear when WhatsApp cannot display the content you were supposed to receive. This usually happens because the message can’t be retrieved or decrypted at the moment.…
If you encounter this issue, try these steps.
- Check your phone to view the message. - Check your internet connection (switch between Wi-Fi and mobile data). - Update WhatsApp on both your and the sender’s device. Make sure y…
For additional WhatsApp troubleshooting resources.
About "Waiting for this message. This may take a while." Seeing "Waiting for this message. Check your phone." Guide on how to “Troubleshoot Chat Sync Delays”
Use Keyword Reply to detect “This message is not available”
!Image You can set up a Keyword Reply to detect the phrase “This message is not available” when receiving messages from new leads. This helps you identify when the message content…
Call Logs List
The list of call logs includes the following columns: - Contact Name: The name of the contact. - To (Number of Contact): The phone number of the contact called. - From (Number Used…
Viewing Call Details
Clicking on a call log entry opens the call details, as shown in the image below: !Image The call details include: - Contact Information: - Contact name and phone number. - Options…
How to make calls
There are three primary ways to make calls within the platform. Regardless of the method, a dialog box will appear allowing you to select the phone number, manage call recording, a…
Methods to Make Calls
1. Contacts Page: - Navigate to the Contacts page. - Open the contact you wish to call. - Click on the call button associated with the contact. !Image 1. CRM Tickets: - Open the CR…
Call Dialog Box
When you click the call button using any of the above methods, a dialog box will appear as shown below: !Image - Select Phone Number: - Choose the phone number you want to call fro…
Available Calls Location
These are all the locations available that can be connected and called through ChatDaddy Calls feature North America | # | Country | Country Code | | --- | --- | --- | | 1 | Anguil…
How to add a Phone Number
The Phone Numbers page allows you to manage the phone numbers associated with your account for calling purposes. You can add, verify, and manage phone numbers through this interfac…
Adding a Phone Number
To add a new phone number, follow these steps: 1. Click "Add your phone number": - Navigate to the Phone Numbers page and click on the button labeled "Add your phone number". 1. En…
Managing Phone Numbers
- Edit Name: - You can edit the name associated with the phone number by clicking the "Edit" button. - Delete Phone Number: - If you need to change the phone number, you must delet…
What Is ChatDaddy Calling?
ChatDaddy Calling allows your team to manage and track business calls directly inside the ChatDaddy system. Instead of using personal phones, your team can handle calls in a struct…
📊 Performance Summary Panel
- Total Calls Total number of calls made/received. - Average Duration Measure call quality and engagement depth. - Top Agents Identify your strongest performers. - AI Insights (Com…