FAQ for Analytics
How to Access Multiple Dashboards? Click on the Dashboard Dropdown as shown below and select the dashboard you want to access. !Image How to add a new Dashboard? Click on the Dashb…
Default Dashboard Overview Latest
This document provides an overview of the dashboard metrics, breaking down the components and their meanings. Use this as a guide to understand and interpret the dashboard data. !I…
Time Saved by using ChatDaddy
- Definition: Displays the time that is saved by your team because of using automations on ChatDaddy. Also gives a breakdown of which automation saves the most time. !Image - Defin…
Active Chats Today
- Definition: The number of chats that are actively ongoing for the day. - Example: 6 active chats. - Definition: The percentage increase or decrease in the number of contacts over…
Chat Activity Rate
- Definition: The percentage of contacts actively participating in chats. - Example: 4% activity rate. - Definition: Total number of incoming messages received. - Example: 389 inco…
New Contacts By Channel
- Definition: Breaks down new contacts by their communication channel. - Example: - WhatsApp: 7 - Messenger: 3 - Instagram: 1 - Email: 1 - SMS: 1 !Image - Definition: Total number…
Contact Activity Level
- Definition: Percentage of contacts engaging with messages. - Example: 0% activity level. - Definition: Total number of outgoing messages sent. - Example: 625 outgoing messages.
Messages Sent by Team Members
- Definition: Tracks how many messages were sent by specific team members or automation. - Example: - Automation: 267 - Aditya Gupta: 247 - CD - Harvard Chin: 44 - Unknown: 15 - Sa…
First Assign Time
- Definition: Time taken to assign the first message to a team member. - Example: 0 seconds. !Image - Definition: Total number of contacts in the system. - Example: 11,273 contacts…
First Response Time
- Definition: Time taken to send the first response to an incoming message. - Example: 14 minutes. !Image The average number of tags assigned per contact to categorize or organize…
How to use filters to analyse data?
How to Filter Your Data in Analytics The filter feature allows you to refine the data displayed in your charts by selecting specific conditions, making it easier to focus on the in…
Steps to Filter Your Data:
1. Select a Chart - Start by selecting the chart you want to filter. For this example, we'll use the Messages Exchanged chart. !Image 1. Access the Filter Options - Click on the Fi…
How to view your teams Analytics?
To view analytics for your team, follow these steps- 1. Head over to the side bar and hover over the first icon. !Image 1. You will see two options, Getting Started and Analytics.…
Default Sharing of Analytics Dashboard
By default, your Analytics dashboard will be visible to your teammates to view. This will let them view the dashboard, and apply filters for their use, but they won’t be allowed to…
How to Edit Access?
Step 1: To edit access, find the share button, (only visible if you’re the owner of the board), and click on it. !Image Step 2: You will see the following Modal. Here you will see…
How to use powerful breakdowns?
How to Use the Breakdown Feature in Analytics The Breakdown feature allows you to dissect your data based on different categories, giving you deeper insights into specific segments…
Steps to Use the Breakdown Feature:
1. Add New Data or Select an Existing Chart - If you haven’t added data yet, follow the instructions in the help document on adding new data. Alternatively, you can click on any of…
How to use filters and breakdowns together?
You can combine the Filter and Breakdown features to gain more specific insights and design a powerful, customized dashboard. 1. Apply a Filter - Select the Messages Exchanged char…
Default Dashboard Overview (OLD)
Default Dashboard Overview !Image When you create your first dashboard, you'll see a set of default widgets that give you insights into key metrics for your team’s performance. Her…
Step-by-Step: How to Remove a Dashboard from Analytics
1. Go to Home From the ChatDaddymain menu, navigate to Home. 2. Open Analytics Select Analytics to view all dashboards linked to your account. !Image 3. Locate Your Dashboard Click…
Follow the steps below to access your team’s analytics dashboard:
1️⃣ Open the Sidebar From the left-hand sidebar, hover over the first icon to open the menu 👈 !Image You’ll see two options: 👉 Click on Analytics 📈 !Image - A default analytics…