How to Send a WhatsApp Notification When a Chat is Assigned Using HTTP Request Node

This guide explains how to configure an HTTP Request node in Message Flows to send a WhatsApp notification when a chat is assigned to you.

Steps to Configure the HTTP Request Node

1. Add the HTTP Request Node

1. Navigate to Automation → Message Flows.
2. Click Choose Next Step and select HTTP Request from the options.

2. Add the API URL

1. Use the following URL format:

   https://api-im.chatdaddy.tech/messages/{channel_id}/{recipient_number}@s.whatsapp.net
   

   • Replace {channel_id} with the ID of the channel sending the message.
   • Replace {recipient_number} with the recipient's WhatsApp number.
2. To find the Channel ID:
   • Go to Manage Channels.
   • Copy the Channel ID of the desired channel.

3. Select the HTTP Method

1. Set the Method to POST.

4. Add Headers

1. Add the following headers:
   • Name: Authorization Value: Your API Token.
   • Name: Content-Type Value: application/json.

5. Generate the Bearer API Token

1. Go to Settings → Developer → API Token → Create → Select All Access → Save.
2. Copy the generated token and paste it into the Authorization header.
   • For more details, refer to the API Token Creation Guide.

6. Add the Request Body

1. Use the following JSON format for the request body:

   {
     "text": "Hey Cheryl\nYour teammate has assigned a chat to you!\nVisit https://app.chatdaddy.tech/root-inbox/inbox/acc_xxxx/60123456789@s.whatsapp.net"
   }
   

2. Replace placeholders with the appropriate values:
   • acc_xxxx: Your account ID.
   • 60123456789: The recipient's WhatsApp number.

7. Save and Test the Configuration

1. Once all fields are configured, your HTTP Request node should resemble the example below.

8. Verify the Notification

1. When the flow condition is met (e.g., chat assigned), the system will automatically send a WhatsApp notification to the recipient.

By following these steps, you can successfully configure an HTTP Request node to send WhatsApp notifications when a chat is assigned.