How to use the Create Ticket node
Video Step 1: Setup your message flow and navigate to the node where you want to create a new ticket Step 2: Click on “Choose Next Step” and select “Create Ticket” Step 3: Enter th…
Step 1: Setup your message flow and navigate to the node where you want to create a new ticket
Step 2: Click on “Choose Next Step” and select “Create Ticket”
❗ Note: Create Ticket node can be used in after buttons, conditions or triggers
Step 3: Enter the title of your ticket. You can manually input a name or use any custom variable to personalise the ticket
Step 4: Select the CRM board and stage where you want to create your new ticket
❗ Note: The CRM board and stages should already be created before this step. Please click here to learn how
Step 5(Optional): Set a timer for the ticket. This indicates how much time your teammate has to respond to/close the ticket. Leave empty if you don’t want to set a timer