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Automation & Message Flows

How to use the Stop Ticket Timer node

Step 1: Setup your message flow and navigate to the node where you want to stop a ticket’s timer Step 2: Click on “Choose Next Step” and select “Stop Ticket Timer” Step 3: Select w…

Updated Apr 15, 2026

Step 1: Setup your message flow and navigate to the node where you want to stop a ticket’s timer

Step 2: Click on “Choose Next Step” and select “Stop Ticket Timer”

❗ Note: Stop Ticket Timer node can be used in after buttons, conditions or triggers

Step 3: Select which ticket you want to update. You can choose the latest ticket in any CRM board, or manually select a particular ticket

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