What is Active Chat Pricing?

What is an Active Chat?

An Active Chat is counted when at least one message is sent or received between your team and a contact within the current billing month.

Once a chat becomes active:

• You can send unlimited messages to that contact for the rest of the month

• It will still count as only 1 active chat

• The Active Chat month resets on the 1st of every month

What counts as an Active Chat?

A contact is counted as an Active Chat if any of the following happens within the month:

• You send a message to the contact

• The contact messages you

• You send a one-way broadcast to the contact

(Even if the customer does not reply)

📌 Important:

A one-way broadcast still counts as an Active Chat, regardless of whether the customer responds.

What does NOT count as an Active Chat?

The following do not count as Active Chats:

• Contacts stored in your CRM with no message activity

• Imported or synced contacts that were not messaged

• Contacts that only received a broadcast in previous months

• Contacts with no interaction in the current month

How Active Chat pricing works

• Active Chats are a ChatDaddy service charge

• Charged once per contact per month

• Each contact is counted only once, no matter how many messages are exchanged

• Pricing is typically 10–15 credits per active chat per month

Active Chats vs Meta (WhatsApp) Charges

It’s important to distinguish between the two: